What our clients say

It is important that you feel you can trust us to be professional, reliable and efficient in dealing with your job requirements. We trust you be reassured after reading some of our excellent client feedback below.

  • "Colleen and her team are friendly, efficient and provide peace of mind service. I can rest assured that in emailing Colleen a job that she will liaise with her network of qualified upholsterers across the country to have the repair fixed quickly, to our specifications and on budget.

    This means my own time can be spent on other matters than repairs and recovery of the upholstery which keeps the frontline image of our restaurants well maintained at a high standard.

    By having the ability to source upholsterers in such a timely manner, our customer’s are kept comfortable, cost is keep to a minimum ... rather than having the fabric deteriorate further.

    I have no hesitation in recommending Upholstery Fit Outs and have recently handed over our Carl's Junior Restaurants with confidence."

    Carl’s J’s restaurantsDarren Willmoth, R&M manager, Restaurant Brands
  • "For almost three years now we have been using the services of Colleen & Bruce Bryant for repairing our leather lounge suites.

    Not only is their work excellent but their service is also excellent. I find that they do a really good job and they also do a fast job. Getting me out of many a tight spot.

    They have re-dyed, repaired and upholstered products in our store and also in the customers' homes which has proved to be a valuable service and we are more than happy to continue using them and recommending their outstanding services to others."

    Harvey NormanMelissa White, Customer service
  • "Thank you so much for your fantastic service, from the moment I phoned to enquire whether you could help us, right through to the delivery of the finished product.

    Our 'optometry chair' is a specialist and integral part of our business, and I was very impressed that Bruce was able to make up a temporary seat for our chair, while he was re-covering the old one, which was collected one day and delivered back the next, all at a very reasonable price.

    It’s great to experience some good old-fashioned 'service'."

    Epsom Eye CareJulia Taylor
  • "As one of Auckland’s leading Apartment/Hotel properties we are pleased to recommend Upholstery Fit Outs to undertake any upholstery work that may be required.

    As a 4 ½ Star Qualmark rated property we pride ourselves in providing quality accommodation with superior well kept furnishings. This is where Upholstery Fit Outs comes in and attends to all our furniture requirements. Costs are well within line with work provided and each job requested is given a window of at least 4 hours plus to be completed.

    Repair and Service staff are very professional and all work is carried out in a quick and timely manner. No repair is too small for Repair staff to handle and waiting times for jobs to be completed is very efficient.

    Colleen and her team are extremely helpful and we have complete faith in all work carried out. No problems have ever arisen as a result of any repair work."

    Waldorf Stadium ApartmentsSheryl Purdie, Executive housekeeper
  • "I have worked within the hospitality industry for the last 10 years, for the most recent 4 years I have worked for Huntly McDonalds. I am consistently looking for ways to improve our customers experience as well as improving our bottom line profit. It is always a struggle.

    One area that makes a big difference is through the contractors we use. Having a quality job done right the first time has a big impact on our customer experience, and having that contractor offering competitive rates will keep me and my business as loyal customers.

    I have found this to be the case with Upholstery Fit Outs, when having to repair several upholstered seats and benches.

    I have had a bit of experience with upholstery repair in the past and was ready for a large quote, however when the quote came back from Upholstery Fit Outs it was significantly lower then the rest saving me several hundred dollars (half the price of some quotes).

    At first I was a little sceptical but after the job was done I was pleasantly surprised at how fast and efficient they were, the seats were back in the store in perfect condition within only a few days.

    I have used Upholstery Fit Outs for all my upholstery jobs since then and have never been disappointed, they are friendly and accommodating they even come out during weekends when needed at no extra cost.

    I would recommend giving Colleen from Upholstery Fit Outs a call first the next time you have any upholstery needs."

    McDonaldsSimon McGill, Restaurant manager, Huntly McDonalds
  • "This is just a quick letter to say a big thank you for the fantastic job you did for us recently. We would definitely feel confident to recommend your services to other clients.

    We were so pleased you were able to match up the colours of our old seat perfectly and the excellent craftsmanship has revived the seat – we’ll be using it for years to come.

    Furthermore, your prompt hassle-free service out shines your competitors!  Thanks again for a great job done."

    The Classic Comedy & BarLauren Griffin, Venue manager
  • "Colleen and her team are friendly, efficient and provide peace of mind service. I can rest assured that in emailing Colleen a job that she will liaise with her network of qualified upholsterers across the country to have the repair fixed quickly, to our specifications and on budget.

    This means my own time can be spent on other matters than repairs and recovery of the upholstery which keeps the frontline image of our restaurants well maintained at a high standard.

    By having the ability to source upholsterers in such a timely manner, our customer’s are kept comfortable, cost is keep to a minimum ... rather than having the fabric deteriorate further.

    I have no hesitation in recommending Upholstery Fit Outs and have recently handed over our Carl's Junior Restaurants with confidence."

    NatuzziTony Dickson, Branch manager
  • "Your mobile repair service has been of the most use to us as we require leather repairs in numerous locations throughout the Waikato. Due to the nature of our business, our jobs require prompt attention and your business has gone above and beyond our expectations. We pride ourselves in providing great quality products at great prices therefore it is essential that any repairs done on our products are that of a very high standard.

    We have used your business for several years and will continue doing so as the experience has been pleasurable. We know how rare great service can be and highly recommend you to our customers for all leather repairs."

    Big Save FurnitureTala Lewis, Branch manager

Client feedback form

 

We encourage all our clients to give us honest, constructive feedback on completion of a job so we can continue to provide the best service.

Fields marked with a * are required.

We'd love to hear how we did with regards to our level of communication, standard and overall service.